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All our disability aids are brand new and covered by a 12 month manufacturers’ warranty. Some products are guaranteed for longer. Incontinence products are the only category of goods which are not covered due to Hygiene Law.
If you experience any problems with a product please do not hesitate to contact us on the dedicated service line. The number can be found in the documentation supplied with your product.
Please note, the warranty does not cover consumables such as tyres and bulbs or maintenance requirements caused by undue care or accidental damage such as flat batteries or punctures. A call out requested or diagnosed as a result of the above will attract a minimum charge of £65 and may be subject to additional parts and labour costs.
Cancellation and Returns
Your statutory rights are not affected in any way.We give all our customers a 7 day period in which orders can be cancelled for any reason for a full refund less delivery costs.
To cancel or return your order please call our service line. The number can be found in the documentation supplied with your product.
Providing goods have not been despatched, we would normally refund a deposit in the case of cancellation of a regular stock item. Special orders of non-stock items or specialist electric wheelchairs must be paid for in full and will not be cancellable.
Upon receipt of the goods, if you wish to return the product(s) you will be responsible for return delivery incurring any delivery cost unless the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier. Collection can be arranged and will incur a cost. If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation.All returned goods must be received by us in an unused and re-saleable condition with the original packaging and other informative material undamaged.Note: All incontinence products are not covered by this regulation due to Hygiene Law.